Solve House Help Center
Learn the House before you need support.
Use the guides below for product questions. If something is broken, ambiguous, inaccessible or account-specific, contact us directly with a case ID or screenshot when relevant.
Help topic
Getting Started
What is Solve House?Fifteen deduction systems plus Daily, Infinite, Weekly, competition, co-op and community.Open guide →Everything you can doA complete feature map with Free/Pro labels and step-by-step usage.Open guide →Choose a first gameBrowse all fifteen systems or revisit the personalized welcome tour.Open guide →Revisit onboardingChange what you want to discover first without changing your score.Open guide →
Help topic
Playing Together
Exact-case challengesSolve a certified case, create the challenge link, then compare the same evidence.Open guide →Rivals & shared streaksRivals come from challenges; shared streaks require bilateral consent and both people solving a Daily.Open guide →Co-opOne partner receives File A, the other File B; collaborate through the room channel.Open guide →Investigation ClubsJoin a public/private recurring group with a verified weekly board.Open guide →
Help topic
Competition
Help topic
Community
Help topic
Account & Pro
Free vs ProSee exactly what stays free and what Pro unlocks.Open guide →Profile & investigator recordManage your public identity and preferred difficulty.Open guide →NotificationsIn-app notices work separately from opt-in email/push delivery preferences.Open guide →Referral DeskInvite new investigators; qualification requires a confirmed account plus first verified solve.Open guide →The House LetterOpt into a quiet digest of product notes, standout cases and tournament windows.Open guide →Install the appUse the PWA install option from your signed-in dashboard on a supported device.Open guide →Privacy, export & deletionManage account data or review the Privacy Policy.Open guide →
Direct support
info@solvehouse.online
Account, game, book, privacy, accessibility, security, and legal support.
Account & sign-inAccount confirmation, password reset, profile, or account deletion.Start email →Puzzle issueReport an ambiguous clue, suspected wrong solution, or broken case.Start email →BooksInterior, QR/companion access, printing, or content questions.Start email →Scores & leaderboardVerified score, streak, achievement, or ranking questions.Start email →Privacy requestAccess, portability, deletion, restriction, or other privacy request.Start email →AccessibilityReport an accessibility barrier or request an alternative format.Start email →