Operator
Contact us first
If you have a consumer concern about a Solve House service supplied directly by us, please contact info@solvehouse.online so we can try to resolve it directly.
Romanian consumer protection
Consumers may find information and complaint channels through the Romanian National Authority for Consumer Protection (ANPC): anpc.ro.
Alternative dispute resolution (SAL)
ANPC provides information about alternative dispute resolution for eligible consumer disputes. See ANPC — SAL and its current complaint channel at reclamatiisal.anpc.ro.
EU ODR platform
The former European Online Dispute Resolution (ODR/SOL) platform was discontinued on 20 July 2025. Solve House therefore does not display the obsolete ODR link. EU consumers can instead consult current national alternative-dispute-resolution bodies and consumer-redress resources.
Paid subscriptions and the merchant of record
Solve House Pro subscriptions are sold through Lemon Squeezy, LLC, which acts as merchant of record: it is the seller for the payment transaction and handles checkout, payment processing, invoicing, applicable VAT and refunds. Your subscription can be managed and cancelled at any time through the Lemon Squeezy customer portal (linked from your Billing page and from your order e-mails). Cancelling stops future renewals; access continues until the end of the paid period. Deleting your Solve House account also cancels any active subscription.
Right of withdrawal — 14 days (EU/Romania)
If you are a consumer in the European Union or Romania, you have the right to withdraw from a digital-service purchase within 14 days of the purchase, without giving any reason (OUG 34/2014, Directive 2011/83/EU). Because Solve House Pro starts immediately after checkout, you are asked at purchase to consent to immediate performance of the service; if you then withdraw within the 14-day window, a proportionate charge may be retained for the service already provided, as permitted by law, and the remainder is refunded through Lemon Squeezy.
To exercise the right of withdrawal, send an unequivocal statement to info@solvehouse.online (a plain e-mail stating that you withdraw from your subscription is sufficient — no form is required), or use the Lemon Squeezy customer portal. We will confirm receipt without delay, and any refund due is processed by the merchant of record using the original payment method.
Third-party purchases
If you buy a Solve House book from Amazon or another retailer, that retailer is responsible for its own checkout, payment processing, delivery, and retailer-specific returns. Contact the retailer for transaction issues, and contact us for Solve House content or companion-service support.